IAT provides comprehensive L1: Pre-Support, L2: Self-Service, and L3: First-Line Support, to help clients resolve incidents with training materials and FAQs, knowledge banks for troubleshooting, and a dedicated product tech…

IAT prepares training documentation, videos, and live in-person and virtual demos for every software we deploy.  We make sure your team is able to master the solution and provide additional…

IAT utilizes IT Service Management (ITSM) to manage and deliver support for all software processes and services, while increasing growth and productivity for your business.

IAT's change management process allows our clients to quickly implement software updates, analyze infrastructure changes, and control communications for any IT changes: (Emergency: unplanned, Standard: routine, Normal: planned).

IAT has procedures to streamline how development, testing, deployment work to maximize the success of the software we create for our clients. We work with our skilled project teams to…