Team Engagement Model
IAT has dedicated support teams assigned to your software solution, and client concierge services ready to help with maintenance, future enhancements, and questions.
Technical Proficiency
The IAT support and maintenance teams are highly trained specialists with years of experience and continuing education in applications development, customer service, production support, software testing, and issue mitigation.
L1/L2/L3 Support
IAT provides comprehensive L1: Pre-Support, L2: Self-Service, and L3: First-Line Support, to help clients resolve incidents with training materials and FAQs, knowledge banks for troubleshooting, and a dedicated product tech…
Knowledge Transfer & Training
IAT prepares training documentation, videos, and live in-person and virtual demos for every software we deploy. We make sure your team is able to master the solution and provide additional…
Support Management
IAT utilizes IT Service Management (ITSM) to manage and deliver support for all software processes and services, while increasing growth and productivity for your business.
Change Management
IAT's change management process allows our clients to quickly implement software updates, analyze infrastructure changes, and control communications for any IT changes: (Emergency: unplanned, Standard: routine, Normal: planned).
Release Management
IAT has procedures to streamline how development, testing, deployment work to maximize the success of the software we create for our clients. We work with our skilled project teams to…
