Replace
Applications that cannot be updated to cloud due to existing architecture and will require a new system with enhanced features and components.
Refactor
Applications require optimization, code, and architectural changes to use cloud technologies.
Replatform
Requires minor configuration and code changes and enables ability to move to new platform without impacts to features and capabilities.
Rehost
Migrating applications to the cloud as-is "Lift and Shift" without changing features, code, or functions.
Team Engagement Model
IAT has dedicated support teams assigned to your software solution, and client concierge services ready to help with maintenance, future enhancements, and questions.
Technical Proficiency
The IAT support and maintenance teams are highly trained specialists with years of experience and continuing education in applications development, customer service, production support, software testing, and issue mitigation.
Quality of Service
IAT performs every support service using the highest quality management standards of ISO 9001:2015 and information security ISO/IEC 27000:2018.
L1/L2/L3 Support
IAT provides comprehensive L1: Pre-Support, L2: Self-Service, and L3: First-Line Support, to help clients resolve incidents with training materials and FAQs, knowledge banks for troubleshooting, and a dedicated product tech…
Knowledge Transfer & Training
IAT prepares training documentation, videos, and live in-person and virtual demos for every software we deploy. We make sure your team is able to master the solution and provide additional…
Support Management
IAT utilizes IT Service Management (ITSM) to manage and deliver support for all software processes and services, while increasing growth and productivity for your business.