L1/L2/L3 Support
IAT provides comprehensive L1: Pre-Support, L2: Self-Service, and L3: First-Line Support, to help clients resolve incidents with training materials and FAQs, knowledge banks for troubleshooting, and a dedicated product tech…
Knowledge Transfer & Training
IAT prepares training documentation, videos, and live in-person and virtual demos for every software we deploy. We make sure your team is able to master the solution and provide additional…
Support Management
IAT utilizes IT Service Management (ITSM) to manage and deliver support for all software processes and services, while increasing growth and productivity for your business.
Change Management
IAT's change management process allows our clients to quickly implement software updates, analyze infrastructure changes, and control communications for any IT changes: (Emergency: unplanned, Standard: routine, Normal: planned).
Release Management
IAT has procedures to streamline how development, testing, deployment work to maximize the success of the software we create for our clients. We work with our skilled project teams to…
Performance Testing
IAT ensures that the software we build is compatible with different environments, and can efficiently manage its resources and scale as needed to handle the stress caused by increased usability.…
Security Testing
IAT believes that application and data security testing is the most important component of software we build. We conduct penetration testing and ethical hacking procedures to identify vulnerabilities, provide recommendations,…
User Acceptance Testing
Collaboration and testing with product and business teams is essential in making sure your software exceeds the expectations of the end-user. Our extensive analysis identifies usability and workflow management concerns,…
Functional (QA) Testing
At this stage, the IAT quality assurance teams test the complete software system from start to finish using smoke, positive, negative, regression testing scenarios. We ensure all success criteria is…
System Integration Testing
IAT performs extensive system testing on the integrated software modules and code to ensure it behaves as expected on the backend before it undergoes rigorous functional testing.
